Smiling woman in rubber gloves with cloth and spray bottle

Cancellation Policy

KELLY’S CLEANING PLUS, LLC CANCELATION POLICY

You need to Cancel:

With 24 hour notice no problem, we will reschedule.

Less than 24 hour notice:

Things come up unexpectedly and we understand.  If you need to cancel your appointment  please do so with a 24 hour notice.  Appointments cancelled within 24 hours are subject to a cancellation fee of no less than our minimum trip fee of $60.  This is not  a penalty and likely less than your service but we do need to pay our employees for their time, creating time for you is what sell.

If we do not charge you for your first oops of forgetting to cancel  it does not mean we will not charge you if you have another oops.

No notice, we show up and you decide no cleaning today:

If you forget to cancel and out staff shows up to clean and you decided to not have a cleaning then it will be a $60 trip charge automatically and $30 additional for each employee over two who comes to clean.  Employees need to be paid for their time.

Thank you for your cooperation and understanding.  A no show charge is to covers employees pay and is not a penalty.  We look forward to cleaning your home on your next scheduled appointment.

Our cancelations:

Did we have an unavoidable cancelation with less than 24 hour notice to you?  If we were not able to offer a different cleaner for the time slot that your normal cleaner went we will give you a $30 credit toward your next cleaning.  We value your schedule and would not cancel ever if it was avoidable.  This does not apply if it is in regards to canceling an account verses canceling an appointment.

Weather:

Cleaning is important but so is safety.  A good way to know if we are going to reschedule do to a storm is if the school is delayed or cancelled due to weather we are like about to call and reschedule your time as well.  Safety first, but cleaning is a close second.  Weather and other emergencies will not have a charge or credit.

Thank you,

Kelly’s Cleaning Plus, LLC

 

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